Service Definition Survey
Choose the type of services you want to profile. Each type has its own catalog, its own workflow steps and its own request form questions.
Internal Services
الخدمات الداخلية
Services delivered to employees inside the organisation.
- Responsible department & eligibility
- Direct manager approval
- Internal workflow steps & assignees
- Employee request form builder
External Services
الخدمات الخارجية
Services offered to your customers outside the organisation.
- Owner team, stakeholders & process version
- Touchpoints, fees, cycle time & validity
- Scope, guidelines, exceptions & penalties
- Process steps with real-world SLA types